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Staff from Generation Z at one of Britain’s top accounting companies will receive training on how to conduct phone calls. Forvis Mazars, the leading accounting firm, is introducing a "thorough learning and development program" this year designed to enhance its staff members' "relational abilities." The initiative will encompass training for difficult discussions over the telephone. The introduction of this new training program stems from worries that Generation Z employees do not possess the essential soft skills required for working in the financial district. James Gilbey, who leads the UK division of the accounting company, mentioned that their social abilities program will encompass a range of activities including "immersive" mock-ups of client interactions as well as training sessions focused on how to effectively make telephone calls. Mr. Gilbey stated, "We have made a significant company-wide commitment to prioritize relationa...

When Jennifer Dulski is hiring, she has a clear idea of what she needs. The Chief Executive Officer and founder of Rising Team The company specializing in team development programs has previously held leadership roles at major corporations such as Google and Facebook. Whenever she adds a new person to her team, she prioritizes finding individuals who exhibit flexibility, resilience when faced with challenges, along with being creative and driven. To ensure a candidate has these attributes, she doesn’t solely inquire about their professional achievements. “Initially, I have them share stories from their life prior to their resume,” she explains. Here's why. I observe those patterns in individuals' formative years. For Dulski, evidence that candidates possess the type of qualities she seeks stems more from their personal traits than their professional ones. She points out individuals who exhibit ambition, creativity, adaptability, and resilience in overcomi...

Imagine this as a mental exercise: Picture Harvard University, the Carnegie Foundation, and the Stanford Research Institute collaborating to uncover what truly makes individuals successful professionally. Imagine their findings revealed that people possess two complementary skill sets. The first set contributes roughly 15% towards workplace success, with the second set accounting for the rest. 85% Which skills would be considered more crucial? This might seem like a straightforward query, yet it isn’t. Despite the existence of prior studies, we continue to emphasize "hard skills," which have a less significant impact but come across as more appealing. Hard skills encompass a person’s practical knowledge and proficiency with specific technologies and industry tools. Conversely, what truly holds greater importance—often referred to dismissively as "soft skills"—includes competencies such as effective communication and emotional intelligence essential for colla...